Shipping policy
Shipping Policy
We’re excited to get your Trace Tales order to you.
Processing Time
Orders are typically processed within 2–4 business days.
You will receive a confirmation email once your order has shipped.
Shipping Rates
We offer simple, flat-rate shipping:
- $5 standard shipping (3–5 business days)
- Free shipping on orders over $50
Shipping options will be displayed at checkout.
Shipping Time
Once shipped, most orders arrive within 3–5 business days.
Order Tracking
You’ll receive a tracking number via email once your order ships so you can follow your package every step of the way.
Delays
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, weather, or other factors outside our control.
Incorrect Address
Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
Trace Tales is not responsible for lost or stolen packages once marked as delivered. If this occurs, please contact the shipping carrier directly.
Questions
If you have any questions about your order, please contact us at:
hello@tracetales.co