Refund policy
Refund & Return Policy
We want you to love your Trace Tales experience. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 14 days of delivery for items that are:
- Unworn
- Unwashed
- In their original condition and packaging
If your item arrives damaged or incorrect, we’ll cover the return and make it right.
To start a return, please contact us at hello@tracetales.co with your order number.
Exchanges
If you need a different size or item, simply return your original purchase and place a new order.
We don’t offer direct exchanges at this time.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Worn or washed items
- Items not in original condition
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@tracetales.co. We will make it right as quickly as possible.
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method within 5–10 business days.
Please note that original shipping fees (if applicable) are non-refundable.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After that, we begin processing and cannot guarantee changes or cancellations.
Contact Us
For any questions or return requests, please contact:
hello@tracetales.co