Privacy policy

Trace Tales (“we,” “our,” or “us”) operates this website and store to provide a simple, calming shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our site.

Our store is hosted by Shopify, which allows us to sell our products and services to you.

U.S. Customers Only

Trace Tales currently sells and ships only within the United States. We do not actively market to or serve customers in the European Economic Area or the United Kingdom.

Information We Collect

When you visit or make a purchase from our site, we may collect the following information:

  • Contact details (name, email address, phone number)
  • Shipping and billing information (address, zip code)
  • Payment information (processed securely through our payment providers)
  • Order details (products purchased, order history)
  • Device and usage information (IP address, browser type, site activity)

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order or inquiries
  • Provide customer support
  • Improve our website and shopping experience
  • Send occasional updates or promotions (you can unsubscribe anytime)
  • Prevent fraud and keep our site secure

Sharing Your Information

We only share your information when necessary to operate our business, including:

  • With Shopify to run our store
  • With payment processors to securely handle transactions
  • With shipping carriers to deliver your order
  • With service providers who help us operate our website

We do not sell your personal information.

Cookies & Tracking

We use cookies and similar technologies to:

  • Keep your cart and checkout working properly
  • Understand how customers use our site
  • Improve your experience

You can adjust your browser settings to disable cookies if you prefer.

Your Rights

You may request to:

  • Access the personal information we have about you
  • Correct or update your information
  • Delete your personal information

To make a request, contact us at hello@tracetales.co

Data Retention

We keep your information only as long as necessary to:

  • Fulfill your orders
  • Maintain records for legal or tax purposes
  • Resolve disputes if needed

Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is 100% secure.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

Children’s Privacy

Trace Tales products are designed for children, but this website is intended for use by adults. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a revised date.

Contact Us

If you have any questions, you can contact us at:

hello@tracetales.co